Cancellation policy

Church Farm Guest House: Terms & Conditions 

Cancellations and refunds: When we confirm your booking, we have entered into a commitment to provide you with your chosen accommodation, and similarly you have entered into a commitment to pay the full rental agreed.  If you need to cancel this contract, please let us know as soon as you possibly can. Bookings cancelled 2 days prior to arrival – no charge.  Bookings cancelled within 24 hours – first night is charged for.  No shows are charged at full price.  

Checking in and Out: In order that we may prepare your accommodation to a high standard, check-out is 1100hrs on day of departure; and check in time on day of arrival is 1600hrs.  This can be, most times, varied by mutual agreement.  

Enjoyment of Accommodation A small pet is welcome by arrangement; providing that you demonstrate responsible control of your pet.  For your safety and to protect the convenience of other guests, smoking is not permitted in the properties. In order to protect you, we assert the right to unilaterally terminate any contract to provide accommodation where guests breach the peace, or abuse the accommodation provided.  

Safety We undertake to deliver to you accommodation, equipment and parking in a condition such that you (and your party) acting with a reasonable amount of care and caution (such that as might be expected in an ‘unfamiliar domestic environment’, with unfamiliar equipment, considering adverse weather conditions and in the light of our access statement) should not expect to suffer harm. Please feel free to enjoy our gardens, grounds and playground, upon the understanding that this is entirely at your own risk - particularly noting that poor weather, unreported damage and livestock can all create and present hazards.     

Security Your expectations of our security arrangements should acknowledge our policy of providing you and other guests with free general access and locks for B&B rooms. We cannot accept responsibility for theft, but will accept responsibility for damage if it has been caused by us (or our employees).  

Children We’re delighted to provide accommodation for your children on the condition that we can rely upon your effective supervision in all matters concerning enjoyment of accommodation, safety and security. 

Responsibility for losses It is of the essence of our contract that we and you take full responsibility to each other (& you and other guests directly to each other) for any and all losses arising from our and your actions, errors and omissions; this being interpreted by the application of these terms and conditions under English law.  

NotesBy ‘we’ or ‘us’ or ‘our’, please read ‘the owners of Church Farm Guest House’By ‘you’ or ‘your’, please read you and your party By ‘guest’ or ‘guests’, please read other parties using or visiting our accommodation.